Thank you for shopping with NoctiveHome. We are committed to providing a secure and transparent payment experience.

1. Accepted payment methods

• Visa
• Mastercard
• American Express
  
• PayPal (if enabled at checkout)
• Klarna

2. Payment currency

Transactions are processed in the currency displayed at checkout.

3. Payment authorisation

Your payment is charged immediately after your order is placed. You will receive an email confirmation with your order details.

4. Failed or cancelled payments

If a payment fails, the order will not be processed. If funds were debited but the order was not confirmed, contact us immediately at contact@noctivehome.uk.

5. Cancellations and refunds

If you wish to cancel an order, please contact us ideally within 12 hours of purchase (before dispatch). Refunds follow the rules described in our Returns & Refunds Policy.

6. Fraud prevention

For fraud prevention and compliance, we may contact you to confirm details before processing certain orders.

Contact

Email: contact@noctivehome.uk

Business information

Business name: NoctiveHome
Legal form: Sole proprietorship
Phone: +44 7458 114726
Email: contact@noctivehome.uk
Registered office: 288 Grande Rue, 95340 Ronquerolles, France
SIREN: 903 252 062
SIRET: 903 252 062 00026
VAT (EU): FR 88 903252062
APE code: 4791B
Activity: Retail trade (excluding motor vehicles and motorcycles) – Distance selling
Customer service hours: Monday to Friday, 09:00am–6:00pm  (closed weekends and public holidays)