This policy is designed to ensure that you are clearly informed about our shipping procedures. By placing an order on this website, you agree to the terms set out below.
At NoctiveHome, we are committed to providing a smooth and reliable shopping experience.
Shipping fees
No hidden fees: Any applicable taxes and shipping costs are clearly displayed before checkout.
Shipping area
We currently deliver to the United Kingdom.
Estimated delivery times
Cut-off time: Orders placed after 7:00 PM (local time) will be processed the next business day.
- Order processing time: 1–2business days (Monday to Friday)
- Transit time after dispatch: 5–7 business days (Monday to Friday)
- Total estimated delivery time: 6–9 business days
Delivery times may be extended due to force majeure or exceptional circumstances (e.g., carrier delays, severe weather conditions).
Order tracking
Once your order is dispatched, you will receive a shipping confirmation email with tracking information.
You can also track your order on our website via the Track Your Order page.
Weekend orders
Orders placed over the weekend are processed on the next business day.
Delivery address changes
Please double-check your delivery address at checkout. Once a parcel has been shipped, we may not be able to change the delivery address.
Order cancellation
If you change your mind before your order is dispatched, we may accept cancellations before shipment (ideally within 24 hours). If an order has already shipped, please refer to our Returns & Refunds Policy.
Damaged parcels / missing items
If a parcel is damaged in transit, please contact our customer support as soon as possible. If items are missing, email us with your order number and details so we can investigate.
Contact
If you have any questions about shipping, contact us at contact@noctivehome.uk.
Business information
Business name: NoctiveHome
Legal form: Sole proprietorship
Phone: +44 7458 114726
Email: contact@noctivehome.uk
Registered office: 288 Grande Rue, 95340 Ronquerolles, France
SIREN: 903 252 062
SIRET: 903 252 062 00026
VAT (EU): FR 88 903252062
APE code: 4791B
Activity: Retail trade (excluding motor vehicles and motorcycles) – Distance selling
Customer service hours: Monday to Friday, 09:00am–6:00pm (closed weekends and public holidays)