Effective date: 21/10/2025
Website: https://www.noctivehome.uk
Introduction
At NoctiveHome ("we", "us", "our"), we are committed to protecting the privacy of our customers and website visitors.
This Privacy Policy explains how we collect, use, share, and protect your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable data protection laws.
By using our website, you agree to the collection and processing of your personal data as described in this policy.
1. Data Controller
NoctiveHome
288 Grande Rue
95340 Ronquerolles
France
Phone: +44 7458 114726
Email: contact@noctivehome.uk
2. Purposes and Legal Bases for Processing
| Purpose | Legal basis |
|---|---|
| Order processing and delivery | Performance of a contract |
| Customer account management | Performance of a contract |
| Billing and accounting | Legal obligation |
| Customer support requests | Legitimate interest |
| Marketing emails and newsletters | Consent |
| User experience personalisation | Consent |
| Statistical analysis | Consent |
| Advertising (Google Ads, Shopping, remarketing) | Consent |
| Fraud prevention | Legitimate interest |
3. Personal Data Collected
3.1 Data provided directly by users
Name, email address, billing and shipping address, phone number, payment information (processed by third-party providers – we do not store payment card details), order history, product reviews, and customer communications.
3.2 Data collected automatically
IP address, browser type, device information, pages visited, products viewed, navigation data, advertising identifiers, conversion data, and tracking information via Google Ads, Google Shopping, and Google Analytics.
4. Use of Google Services
- Google Shopping: used to display products and measure advertising performance.
- Google Ads & Remarketing: used to track conversions and display relevant ads, subject to user consent.
- Google Analytics: used to analyse website traffic and improve user experience. Data is anonymised where possible.
5. Data Sharing
Your personal data is shared only with:
- Trusted service providers (payment processing, delivery, hosting, customer support, marketing)
- Google services (Ads, Shopping, Analytics)
- Public authorities when legally required
6. Data Retention
| Data type | Retention period |
|---|---|
| Customer account data | 3 years after last contact |
| Order and invoice data | 10 years (legal obligation) |
| Payment data | Not stored |
| Marketing data | 3 years after last contact or withdrawal of consent |
| Navigation logs | Maximum 13 months |
7. Your Rights
In accordance with the GDPR, you have the right to access, rectify, erase, restrict processing, object to processing, request data portability, and withdraw your consent at any time.
To exercise these rights, contact us at contact@noctivehome.uk or by post at the address listed above.
You may also lodge a complaint with your local data protection authority.
8. Cookies and Tracking Technologies
We use cookies to:
- Ensure proper website functionality
- Measure website performance
- Improve user experience
- Display advertising content (subject to consent)
A cookie consent banner allows you to accept or refuse non-essential cookies. Preferences can be modified at any time via the cookie settings.
9. Data Security
We implement appropriate technical and organisational measures, including SSL/TLS encryption, restricted access, secure hosting, and incident detection procedures.
In the event of a data breach, affected users will be informed in accordance with applicable regulations.
10. Transfers Outside the EU
Some service providers (e.g. Google) may process data outside the European Union. In such cases, appropriate safeguards such as EU Standard Contractual Clauses are applied.
11. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. The version published on the website is the one currently in force.
12. Contact
For any questions regarding this Privacy Policy or your personal data:
NoctiveHome
288 Grande Rue
95340 Ronquerolles
France
Email: contact@noctivehome.uk
Phone: +44 7458 114726
Specific Google Shopping Notice
We clearly inform users about the collection and use of their data, including for advertising and remarketing purposes. Advertising cookies are used only after obtaining prior consent, in compliance with Google requirements.
Business information
Business name: NoctiveHome
Legal form: Sole proprietorship
Phone: +44 7458 114726
Email: contact@noctivehome.uk
Registered office: 288 Grande Rue, 95340 Ronquerolles, France
SIREN: 903 252 062
SIRET: 903 252 062 00026
VAT (EU): FR 88 903252062
APE code: 4791B
Activity: Retail trade (excluding motor vehicles and motorcycles) – Distance selling
Customer service hours: Monday to Friday, 09:00am–6:00pm (closed weekends and public holidays)